Can I get a refund?

No — what you buy from Setnayan is not refunded. If a service you paid for can't be used (we couldn't deliver it, it doesn't work and we can't fix it, or your event was called off first), send us the order reference with the contact form, within 7 days of payment where possible. If you haven't used it, it can wait for your next event; otherwise we add Papic credits to your event worth what you paid. A charge made twice or by mistake goes back to the GCash or bank account it came from. Purchases made through Apple in the iPhone app go to Apple. Supplier deposits and refunds are between you and the supplier. Full policy: setnayan.com/refunds.

A payment made to Apple in the iPhone app is Apple’s: a refund request for it goes to Apple, under Apple’s own terms. A supplier’s deposits, refunds and cancellations are settled between you and the supplier.