Refunds & cancellations

What you buy from Setnayan is not refunded. If you paid for a service and then cannot use it, we turn what you paid into Papic credits for your event, so the value stays with your event.

Tell us when a service you paid for can’t be used — for example:

• we could not deliver it;
• it doesn’t work and we can’t fix it;
• your event was called off before you could use it.

We check the order, then:

• if you haven’t used it yet, it can wait for your next event instead;
• otherwise we add Papic credits to your event worth what you paid for that service. Papic credits pay for the photos and clips your guests take on the day.

A charge made twice or in error is our mistake, not a purchase. Tell us and we return the extra payment to the GCash or bank account it came from.

• Open the help center and tell us the order reference and what went wrong, within 7 days of payment where possible.
• We check the order and reply with what we will do.
• Once we confirm, the Papic credits show on your event.

Anything bought through Apple in the iPhone app is paid to Apple. A refund request for that purchase goes to Apple, under Apple’s own terms.

When you book a supplier through Setnayan, you pay the supplier directly — Setnayan does not hold that money and charges no commission. A supplier’s deposits, refunds and cancellation terms are their own, shown before you book, and settled between you and them. If something goes wrong, use Report a problem on the booking or the help center and we will help.

An order given free or as a grant involved no payment, so there is nothing to convert. If a grant was applied in error, tell us and we’ll correct it.

Nothing in this policy takes away a right Philippine law gives you, including under the Consumer Act of the Philippines (RA 7394).

Every paid order has an in-app transaction receipt on its order page. Where a BIR Official Receipt applies, Setnayan issues it separately. See the terms of service for how payments and receipts work.

Reach us any time via the help center. For data or privacy matters, email our Data Protection Officer at dpo@setnayan.com.