Help & support

How can we help?

Step-by-step guides for everything Setnayan ships today. Don’t see what you’re looking for? Send us a message at the bottom of the page — we’ll reach back within one business day.

Getting started

  • Sign up as a couple

    On the sign-up page, pick "Couple" as your account type, enter your email, and choose a password (≥ 8 characters). You'll land on the dashboard immediately — V1 auto-confirms accounts so you don't need to wait on a confirmation email. Once Resend SMTP is wired, real email verification returns.

  • Sign up as a vendor

    Same form, pick "Vendor" instead. You'll land on /vendor-dashboard with a profile editor. Fill in your business name, services, and contact email — couples find you by the contact email you set there.

  • Create your event

    From /dashboard, click "Create event". Pick the event type (Weddings only in V1), enter a display name (this is what guests + vendors see), and the date. You can edit everything later from the Invitation tab.

  • Event ID vs slug

    Every event has a Setnayan ID like S89E-AB12CD3456 (used internally) and a public slug like maria-and-juan (used in your invitation URL). The slug is editable on the Invitation tab. Old slugs auto-redirect for 90 days.

Guest list

  • Filipino wedding roles

    V1 ships 18 canonical roles: maid/matron of honor, best man, bridesmaids, groomsmen, principal sponsors, candle/veil/cord/coin sponsors, ring/bible/coin bearers, flower girl, officiant, lectors, soloists, and generic guest. Each is assignable from the Add Guest form.

  • How plus-ones work

    When you tick "Allow plus-one" on a guest, Setnayan creates a second guest row linked to the primary. The +1 has its own QR code and can RSVP independently. If the +1 is TBA, the primary names them on first scan via the welcome flow.

  • Import guests from CSV

    On the Guests page, hit "Import CSV". Paste your spreadsheet (max 200 rows per import). Required columns: first_name, last_name. Optional: side, role, group_category, email, mobile, meal_preference, plus_one_allowed. Bad rows are flagged; valid rows insert atomically.

Invitation site

  • What's the invitation site?

    The public URL at setnayan.com/[your-slug] is where every invitation goes. Guests land here when they tap their personal link or scan their QR. The site shows your event details, an RSVP form, countdown, venue map, dress code, and more.

  • Customize the QR monogram

    From the Invitation tab → Branding section. The monogram is the text in the center of every guest's QR code (default: first letter of each side joined by &, e.g. "M & J"). Override the text and pick an accent color. Every guest's QR rebuilds instantly.

  • Re-issue a guest's QR code

    If a guest loses their link or shares it, you can invalidate the old token. On the Invitation admin, find the guest row → "Re-issue token". Old QR stops working immediately; new QR is ready to share.

Vendors & budget

  • Track a vendor

    On the Vendors page, click Add a vendor. Pick a category from the 28 standard options (or pick "Miscellaneous" for anything off-list). Set a total cost + deposit if you have them. Vendors move through a 6-stage flow: considering → shortlisted → contracted → deposit paid → delivered → complete.

  • Budget line items

    On the Budget page, each vendor card has two columns. Left: itemized line items (Deposit, Balance, Tip, etc.) with optional due dates. Right: actual payments you've logged. Stats at the top roll up total budget, paid, remaining, and what's due in the next 30 days.

  • Export budget due dates to your calendar

    On the Budget page header, click "Export upcoming dates (.ics)". You get an RFC 5545 calendar file with one event per unpaid line-item due date. Import to Google Calendar, Apple Calendar, or Outlook — any standard ICS-aware app.

Mood Board

  • Palette tiers

    Mood Board groups your palettes into three families: Venue (Ceremony 1-3 colors, Reception 3-6 with dominant/supporting/accent slots), Couple (Bride 1-3, Groom 1-3), and Roles (Wedding Party 3-6, Sponsors 1-3 each, Plain guests 3-6). Role palettes only show when you have guests in that role.

  • How the palette shows up in the guest list

    Each role chip in the Guest List grows a small colored dot when you've set a palette for that role. The dot shows the first color of the palette as a visual signal — see the full palette on the Mood Board page.

Messaging

  • Start a thread with a vendor

    On the Messages tab, type the vendor's contact email. If they have a Setnayan vendor profile with that email, Setnayan creates a thread between you both. Re-opening a thread between the same event + vendor resumes the existing conversation — no duplicates.

  • Vendors don't see your email

    When a vendor opens a thread, they see only your event's display name and date — never your email or personal name. You control how you're identified by the display_name you set on your event. This is locked behavior in V1.

Orders & payments

  • How to order a Setnayan service

    Open the Orders tile from Home. Hit "New order", describe what you need, and propose a budget. The Setnayan team reviews and confirms the price; you receive a notification with the confirmed total and a reference code.

  • How payments work

    Once your order is quoted, the order detail page shows payment instructions. Send the amount via BDO or GCash (merchant details emailed once your order is confirmed). Always include the reference code in transfer notes so we can match it automatically. Then log the payment on the same order page with the bank reference + a screenshot URL.

  • Reference codes

    Every order has a short reference code (looks like SNAB12CD34). It's how Setnayan matches your bank transfer to your order. Paste it into the transfer notes — bank statements ingest it automatically and admin reconciles within one business day.

Account & privacy

  • Switch your dashboard theme

    On Profile, pick one of four themes — Setnayan Default, Victorian, Classy, iOS. The whole dashboard re-skins instantly. Public invitation site stays on Setnayan Default regardless.

  • Export your data

    On Profile → Privacy & data → "Download .json". You get a JSON file with your profile, event memberships, vendor profile (if any), and every chat message you authored. Audit log, R2 media, and payment records aren't in V1 (flagged in the export).

  • Delete your account

    On Profile → Privacy & data → expand the Delete my account block → type DELETE to confirm. We soft-delete the account and sign you out. Internal admins can restore within 30 days; after that, deletion becomes permanent. RA 10173 right-to-erasure compliant.

Reach the team

Send us a note and we’ll reply to the email you provide. Useful for anything not covered above — billing questions, vendor onboarding, custom quotes, bug reports.