Question 1

What is Setnayan?

Accepted Answer

Setnayan (SET-na-yan, from Tagalog "Set na 'yan." — "that's all set.") is the Philippines-first wedding and life-events software platform. Built and operated in the Philippines for Filipino weddings. Couples start free on the planning workspace; verified Filipino wedding vendors list with 0% commission on bookings.

Question 2

How much does Setnayan cost?

Accepted Answer

Couples start free (planning workspace: schedule, budget, guest list, seat plan, mood board, plus marketplace browse with a match preview). The paid planner is Setnayan AI — a ₱499 / 28-day subscription that stays active until your wedding day, then ends. Individual services retail ₱999–₱7,999. Vendor side: Verified is free during launch; Pro ₱6,000 and Enterprise ₱10,000 per 28-day prepaid block. 0% commission on vendor bookings — Setnayan never takes a cut.

Question 3

Is Setnayan free for couples?

Accepted Answer

Starting is free — schedule, budget, guest list, seat plan, and mood board are free with every account, plus marketplace browse and a preview of your vendor matches. Premium tools like Setnayan AI (₱499 / 28 days, active until your wedding day), the Event Website (₱1,999), and premium RSVP are optional paid software. You only pay for what you choose to add.

Question 4

Does Setnayan take commission on vendor bookings?

Accepted Answer

No. 0% commission on every vendor booking, every tier. Setnayan never touches money between couples and vendors. Revenue comes from software purchases by couples (planning tiers plus services like Papic, Panood, and the Editorial Website) and vendor subscriptions (Pro and Enterprise, 28-day or annual).

Question 5

What is Setnayan AI?

Accepted Answer

Setnayan's assisted-planning tier, ₱499 per 28-day cycle — a subscription that runs until your event date. Matches, sorts, and cross-references vendors against your date, budget, venue, guest count, religion, and reviews — and walks you through every decision from venue lock through thank-you cards, with religion-adaptive guidance and hard-floor deadlines specific to Filipino weddings (Pre-Cana, marriage license validity windows, sponsor coordination, etc.).

Question 6

Does Setnayan support Filipino wedding customs?

Accepted Answer

Yes. Supports seven ceremony types (Catholic, Civil, INC, Christian, Muslim, Cultural, Mixed) and seven venue settings (banquet hall, garden, beach, destination, heritage, outdoor tent, civil registrar). 20 Filipino wedding role tiers in the guest list including principal sponsors, candle/veil/cord/coin sponsors, ninang, ninong, and bearers. Multi-faith vendor compatibility tagging across 192 vendor sub-categories.

Question 7

What languages does Setnayan support?

Accepted Answer

English (primary across the marketing site and dashboards). Tagalog (TL) on dashboard surfaces. Cebuano (CEB) localization on the marketing site is on the V1.1 roadmap.

Question 8

Where does Setnayan operate?

Accepted Answer

Philippines — Metro Manila (Quezon City, Makati, Pasig, Taguig, Manila), Cebu, Davao, Tagaytay, Iloilo, Baguio, Pampanga, Cavite, Batangas, Laguna, Bulacan, and any city where Filipino wedding vendors serve. Pilot launches 2026-06-01. Public launch 2026-12-01.

Question 9

Does Setnayan have a mobile app?

Accepted Answer

Web-first responsive site that works on iOS Safari and Chrome Android. Native iOS and Android shells via Expo are on the V1.5 roadmap.

Question 10

How are vendors verified on Setnayan?

Accepted Answer

Vendors complete a business-legitimacy check plus a short video call with a Setnayan admin. Verification is free during launch — no listing fee and no badge fee.

Question 11

What is Pakanta?

Accepted Answer

A custom Filipino-style song written for the couple. ₱2,499 one-time per event. Setnayan's music team writes original lyrics around the couple's love story, records the track, and delivers it for the ceremony or reception.

Question 12

What is Papic?

Accepted Answer

Guest-side photo capture for your wedding. Two purchase modes: Papic Guest (from ₱2,999, scales with guest count — disposable-camera mode for general guests, 24 photos plus 10 5-second videos per guest, tagged to each guest by QR so everyone gets their own) and Papic 5 Seats (₱2,999, five seats for designated paparazzi friends and family with unlimited photos plus unlimited videos for 5 hours).

Question 13

What is Panood?

Accepted Answer

Live streaming for your wedding, embedded directly on your event website. ₱2,499 per day. Guests and family who couldn't attend in person can watch the ceremony and reception live without leaving Setnayan.

Question 14

What is Pakulay?

Accepted Answer

The visual mood board for your wedding — included free with every couple account. Three pillars: palette (colors), location feel (venue look + atmosphere), and dress codes (attire direction by role tier). Pakulay finalizes once and downstream services (catering, florals, attire, stationery) pull from the same locked vision.

Question 15

How does Setnayan handle my privacy?

Accepted Answer

RA 10173 (Data Privacy Act of the Philippines) compliant. Guest list and event details are never publicly shared without your explicit opt-in. Real-wedding editorials publish 30 days post-event only with explicit couple consent. National Privacy Commission registration in progress. DPO contact at dpo@setnayan.com.

Question 16

How do I contact Setnayan support?

Accepted Answer

Send a message via the contact form below on this page — pick your role (couple, vendor, guest, or admin) and we'll route it to the right team. Response within 24 hours during business days. Privacy-related requests reach the DPO directly at dpo@setnayan.com.

Question 17

When does Setnayan launch?

Accepted Answer

Pilot 2026-06-01 with a small family + friends cohort exercising the full payment cycle on real weddings. Public launch 2026-12-01 alongside the founder's wedding (December 18, 2026) — the first event shipped through the platform end-to-end.

Question 18

Sign up as a couple

Accepted Answer

On the sign-up page, pick "Couple" as your account type, enter your email, and choose a password (≥ 8 characters). You'll land on the dashboard immediately — V1 auto-confirms accounts so you don't need to wait on a confirmation email. Once Resend SMTP is wired, real email verification returns.

Question 19

Sign up as a vendor

Accepted Answer

Same form, pick "Vendor" instead. You'll land on /vendor-dashboard with a profile editor. Fill in your business name, services, and contact email — couples find you by the contact email you set there.

Question 20

Create your event

Accepted Answer

From /dashboard, click "Create event". Pick the event type (Weddings only in V1), enter a display name (this is what guests + vendors see), and the date. You can edit everything later from the Invitation tab.

Question 21

Event ID vs slug

Accepted Answer

Every event has a Setnayan ID like S89E-AB12CD3456 (used internally) and a public slug like maria-and-juan (used in your invitation URL). The slug is editable on the Invitation tab. Old slugs auto-redirect for 90 days.

Question 22

Filipino wedding roles

Accepted Answer

V1 ships 18 canonical roles: maid/matron of honor, best man, bridesmaids, groomsmen, principal sponsors, candle/veil/cord/coin sponsors, ring/bible/coin bearers, flower girl, officiant, lectors, soloists, and generic guest. Each is assignable from the Add Guest form.

Question 23

How plus-ones work

Accepted Answer

When you tick "Allow plus-one" on a guest, Setnayan creates a second guest row linked to the primary. The +1 has its own QR code and can RSVP independently. If the +1 is TBA, the primary names them on first scan via the welcome flow.

Question 24

Import guests from CSV

Accepted Answer

On the Guests page, hit "Import CSV". Paste your spreadsheet (max 200 rows per import). Required columns: first_name, last_name. Optional: side, role, group_category, email, mobile, meal_preference, plus_one_allowed. Bad rows are flagged; valid rows insert atomically.

Question 25

Share an invite link

Accepted Answer

Each guest gets a personal URL with their QR token. From the Invitation tab, you can either print the entire QR sheet (one per guest, A4 layout) or copy individual links from the guest table. There's also a generic "anyone with the link" event-join URL for ad-hoc invites.

Question 26

What's the invitation site?

Accepted Answer

The public URL at setnayan.com/[your-slug] is where every invitation goes. Guests land here when they tap their personal link or scan their QR. The site shows your event details, an RSVP form, countdown, venue map, dress code, and more.

Question 27

Customize the QR monogram

Accepted Answer

From the Invitation tab → Branding section. The monogram is the text in the center of every guest's QR code (default: first letter of each side joined by &, e.g. "M & J"). Override the text and pick an accent color. Every guest's QR rebuilds instantly.

Question 28

Print the QR sheet

Accepted Answer

From the Invitation admin, click "Print sheet" — opens an A4 grid with each guest's branded QR + name + role. Print at 100% scale, no margins. Cut along the dashed lines or fold into card inserts.

Question 29

Re-issue a guest's QR code

Accepted Answer

If a guest loses their link or shares it, you can invalidate the old token. On the Invitation admin, find the guest row → "Re-issue token". Old QR stops working immediately; new QR is ready to share.

Question 30

Track a vendor

Accepted Answer

On the Vendors page, click Add a vendor. Pick a category from the 28 standard options (or pick "Miscellaneous" for anything off-list). Set a total cost + deposit if you have them. Vendors move through a 6-stage flow: considering → shortlisted → contracted → deposit paid → delivered → complete.

Question 31

Budget line items

Accepted Answer

On the Budget page, each vendor card has two columns. Left: itemized line items (Deposit, Balance, Tip, etc.) with optional due dates. Right: actual payments you've logged. Stats at the top roll up total budget, paid, remaining, and what's due in the next 30 days.

Question 32

Export budget due dates to your calendar

Accepted Answer

On the Budget page header, click "Export upcoming dates (.ics)". You get an RFC 5545 calendar file with one event per unpaid line-item due date. Import to Google Calendar, Apple Calendar, or Outlook — any standard ICS-aware app.

Question 33

Palette tiers

Accepted Answer

Mood Board groups your palettes into three families: Venue (Ceremony 1-3 colors, Reception 3-6 with dominant/supporting/accent slots), Couple (Bride 1-3, Groom 1-3), and Roles (Wedding Party 3-6, Sponsors 1-3 each, Plain guests 3-6). Role palettes only show when you have guests in that role.

Question 34

How the palette shows up in the guest list

Accepted Answer

Each role chip in the Guest List grows a small colored dot when you've set a palette for that role. The dot shows the first color of the palette as a visual signal — see the full palette on the Mood Board page.

Question 35

Start a thread with a vendor

Accepted Answer

On the Messages tab, type the vendor's contact email. If they have a Setnayan vendor profile with that email, Setnayan creates a thread between you both. Re-opening a thread between the same event + vendor resumes the existing conversation — no duplicates. Only couples can open new threads — vendors reply to threads couples started.

Question 36

Vendors don't see your email

Accepted Answer

When a vendor opens a thread, they see only your event's display name and date — never your email or personal name. You control how you're identified by the display_name you set on your event. This is locked behavior in V1.

Question 37

Vendors: how the reply-only inbox works

Accepted Answer

Your /vendor-dashboard/messages inbox lists every thread a couple has opened with you. You can reply to any thread, attach files, and share quotes. You cannot start a thread cold — couples have to reach out first. This protects them from unsolicited DMs.

Question 38

How to order a Setnayan service

Accepted Answer

Open the Orders tile from Home. Hit "New order", describe what you need, and propose a budget. The Setnayan team reviews and confirms the price; you receive a notification with the confirmed total and a reference code.

Question 39

How payments work

Accepted Answer

Once your order is quoted, the order detail page shows payment instructions. Send the amount via BDO or GCash (merchant details emailed once your order is confirmed). Always include the reference code in transfer notes so we can match it automatically. Then log the payment on the same order page with the bank reference + a screenshot URL.

Question 40

Reference codes

Accepted Answer

Every order has a short reference code (looks like SNAB12CD34). It's how Setnayan matches your bank transfer to your order. Paste it into the transfer notes — bank statements ingest it automatically and admin reconciles within one business day.

Question 41

Switch your dashboard theme

Accepted Answer

On Profile, pick one of five themes — Setnayan Default (burgundy), Victorian, Classy, iOS, Forest & Champagne Gold. The whole dashboard re-skins instantly. Public invitation site stays on Setnayan Default regardless.

Question 42

Export your data

Accepted Answer

On Profile → Privacy & data → "Download .json". You get a JSON file with your profile, event memberships, vendor profile (if any), and every chat message you authored. Audit log, R2 media, and payment records aren't in V1 (flagged in the export).

Question 43

Delete your account

Accepted Answer

On Profile → Privacy & data → expand the Delete my account block → type DELETE to confirm. We soft-delete the account and sign you out. Internal admins can restore within 30 days; after that, deletion becomes permanent. RA 10173 right-to-erasure compliant.

Question 44

How to open your Setnayan invite

Accepted Answer

Scan the QR code on your invitation card with your phone's camera. It opens your personal page at setnayan.com/e/[the-couple-slug]/g/[your-code]. Bookmark it — that's your one place for everything about the event (schedule, venue, RSVP, your seat).

Question 45

How to RSVP

Accepted Answer

Tap the RSVP button on your personal page. Pick Yes, No, or Maybe. If your invite allows a plus-one, add their name. You can change your answer up to the couple's RSVP cutoff (usually 1-2 weeks before).

Question 46

Meal preferences and dietary notes

Accepted Answer

If the couple is asking about meals (regular, vegetarian, halal, etc.), pick yours when you RSVP. It feeds into the caterer's count so there's something for you on the day. There's a free-text note for allergies or "I cannot have shellfish".

Question 47

I lost my invite link

Accepted Answer

Reach out to the couple — they can re-issue your QR from the Invitation admin. Your old link stops working immediately and you get a fresh one. Setnayan support cannot share invite links directly; the couple controls the guest list.

Question 48

Find your seat

Accepted Answer

From T-1 hour on the wedding day, your personal page shows a 'Your table' card with the table number, a small venue map, and (if uploaded) a seat photo. No need to ask the host — open the page and head straight there.

Question 49

What's happening right now

Accepted Answer

The Live schedule card auto-advances as the day moves — ceremony, cocktails, dinner, dances, send-off. You always know what's next and roughly when. Available T-1 hour to T+8 hours.

Question 50

Share photos with the couple

Accepted Answer

If the couple has Photo Wall enabled, your phone becomes a photo uploader. Upload from your camera roll or take a new shot — it lands in the couple's gallery for everyone to enjoy. Optional and you can delete anything you uploaded.

Question 51

What is Papic?

Accepted Answer

Papic turns your guests' phones into candid cameras for your wedding. A few friends you pick (your photo crew) shoot freely all night, and — if you add it — every guest can snap photos too. Every shot lands in your private gallery, and each guest can find the photos they're in. No app to install; it all runs in the browser.

Question 52

How do I turn on Papic and invite my photo crew?

Accepted Answer

Open your dashboard → Studio → Papic. Your first 5 guest cameras are free to try. Pick how many crew seats you want, then share each seat's link with a friend (one link per friend). They open it on their phone, sign in, and their phone becomes a candid camera bound to your wedding. You can re-issue a seat to someone else anytime.

Question 53

How do my photos get matched to the right guests?

Accepted Answer

Two ways, both automatic. (1) Face matching: guests who add a selfie are recognized in candid shots, and those photos appear in their 'Photos of you'. (2) QR scan: your crew can scan a guest's invitation QR or a table sign to mark who's in a shot. Either way, every photo reaches your gallery — tagged or not. Face matching is private and per-wedding: a guest's face data is never shared or reused across events, and it only works with the guest's consent.

Question 54

Where do I find and download all my Papic photos?

Accepted Answer

Dashboard → Studio → Papic → Gallery. Every candid from your crew and guests is there — filter by 'Photos of us', videos, or untagged. Save any photo to your phone with one tap, or use 'Download all' to pull the whole gallery as a zip. You can also connect Google Drive to auto-sync everything to your own Drive.

Question 55

Guest: how do I take candid photos for the couple?

Accepted Answer

If the couple turned on guest cameras, open your invitation link and tap 'Be a candid camera'. Point and shoot — every photo lands straight in the couple's gallery in real time. No sign-in, no app. You have a set number of shots; the counter shows how many you have left. After a shot you can also tell the couple the story behind it.

Question 56

Guest: how do I make sure I get my photos? (add your face)

Accepted Answer

When you RSVP, tap 'Add your photo' and take one selfie (you'll be asked to agree first — it's optional). That lets the candid photos of you find their way to you automatically, under 'Photos of you' on your page. On the wedding day you can also add it from the 'Add your face' card if you skipped it. No selfie? You'll still get any photo where the crew scans your invitation QR.

Question 57

Guest: where do I find the photos I'm in?

Accepted Answer

On the wedding day (from about an hour before it starts), open your personal invitation page and look for 'Photos of you — so far'. As the crew and guests shoot, the photos you're in collect there through the day — and they're yours to keep afterward. You show up there once you've added a selfie, or once someone scans your invitation QR onto a photo.

Question 58

Crew: I was asked to shoot — how does it work?

Accepted Answer

The couple sent you a seat link. Open it on your phone, sign in, and tap to claim your seat — your phone is now a candid camera for their wedding. Shoot photos and up-to-5-second clips freely; everything uploads to their gallery automatically. To mark who's in a shot, tap 'Tag who's in it' and hold a guest's place-card QR or a table sign in frame — no typing. If you don't tag, the photo still reaches the couple.

Question 59

The 8 admin surfaces

Accepted Answer

/admin has 8 sections: Users, Vendors, Orders, Reviews, Funnels, Force-majeure, Website editor, Verify queue. Each is gated to internal admins (`is_internal=TRUE` on your user row). The left sidebar persists across all 8.

Question 60

Look up a user or vendor

Accepted Answer

Use the search bar on /admin/users or /admin/vendors. Search by name, email, public ID (S89U- / S89V- / S89E-), or partial slug. Click through to the full record — every action you take from there writes an audit row.

Question 61

Read the audit log

Accepted Answer

Every meaningful admin action writes a row to `admin_audit_log` (actor user_id, target, action, before/after JSON, timestamp). View it from any user or vendor detail page → Audit tab. Use it when investigating "who did this and when".

Question 62

Delete vs blacklist a user

Accepted Answer

Delete = soft-delete + 30-day restore window (RA 10173 right-to-erasure). Blacklist = permanent ban from re-signing-up with same email or device fingerprint, used for fraud. Pick delete by default; only blacklist after the abuse pattern is confirmed.

Question 63

What needs two-admin approval

Accepted Answer

Per Vendor Agreement § 9.1: major decisions need two admins. That means ad-revenue activation, vendor verification override, refund > ₱100,000, force-majeure bulk resolution, payment-method config change, and any blanket policy update. Routine ops (review moderation, user lookup, manual help reply) stay single-admin.

Question 64

Approve another admin's request

Accepted Answer

When another admin proposes a major action, you see it in your Approvals queue at /admin (bell counter). Open the proposal, read the rationale + linked evidence, click Approve or Reject. Both admins' identities are recorded permanently in the audit log.

Help for admins

About Setnayan

What is Setnayan?

How much does Setnayan cost?

Is Setnayan free for couples?

Does Setnayan take commission on vendor bookings?

What is Setnayan AI?

Does Setnayan support Filipino wedding customs?

What languages does Setnayan support?

Where does Setnayan operate?

Does Setnayan have a mobile app?

How are vendors verified on Setnayan?

What is Pakanta?

What is Papic?

What is Panood?

What is Pakulay?

How does Setnayan handle my privacy?

How do I contact Setnayan support?

When does Setnayan launch?

Account & privacy

Switch your dashboard theme

Export your data

Delete your account

Setnayan HQ basics

The 8 admin surfaces

Look up a user or vendor

Read the audit log

Delete vs blacklist a user

Two-admin approvals

What needs two-admin approval

Approve another admin's request

Routine vs major — the rule of thumb

Force-majeure escalations

Work the escalation queue

The 7-day auto-resolution window

Four canonical resolution paths

Reach the team