Question 1

What is Setnayan?

Accepted Answer

Setnayan (SET-na-yan, from Tagalog "Set na 'yan." — "that's all set.") is the Philippines-first wedding platform, built to grow into a life-events collection — one place to plan each celebration, capture it, and keep it for life. It leads with weddings; as event types unlock (debut, birthday, christening, anniversary, and more), the same tools carry across them. Couples start free on the planning workspace; verified Filipino wedding vendors list with 0% commission on bookings; and everything a couple creates gathers into one living memory (Alaala) they keep.

Question 2

How much does Setnayan cost?

Accepted Answer

Couples start free (planning workspace: schedule, budget, guest list, seat plan, mood board, plus marketplace browse with a match preview). The paid planner is Setnayan AI, a one-time purchase that unlocks the full planner with access through your wedding day. Individual services and the Setnayan AI rate are listed on the Pricing page. Vendor side: Verified is free during launch, with Pro and Enterprise subscription tiers billed per 28-day prepaid block. 0% commission on vendor bookings — Setnayan never takes a cut. See setnayan.com/pricing for current rates.

Question 3

Is Setnayan free for couples?

Accepted Answer

Starting is free — schedule, budget, guest list, seat plan, and mood board are free with every account, plus marketplace browse and a preview of your vendor matches. Premium tools like Setnayan AI (a one-time purchase with access through your wedding day), the Event Website, and premium RSVP are optional paid software. You only pay for what you choose to add. Current rates are on setnayan.com/pricing.

Question 4

Does Setnayan take commission on vendor bookings?

Accepted Answer

No. 0% commission on every vendor booking, every tier. Setnayan never touches money between couples and vendors. Revenue comes from software purchases by couples (planning tiers plus services like Papic, Live Studio, and the Editorial Website) and vendor subscriptions (Pro and Enterprise, 28-day or annual).

Question 5

What is Setnayan AI?

Accepted Answer

Setnayan's assisted-planning tier — a one-time purchase that unlocks the full planner with access through your event date (current rate on setnayan.com/pricing). Matches, sorts, and cross-references vendors against your date, budget, venue, guest count, religion, and reviews — and walks you through every decision from venue lock through thank-you cards, with religion-adaptive guidance and hard-floor deadlines specific to Filipino weddings (Pre-Cana, marriage license validity windows, sponsor coordination, etc.).

Question 6

Does Setnayan support Filipino wedding customs?

Accepted Answer

Yes. Supports seven ceremony types (Catholic, Civil, INC, Christian, Muslim, Cultural, Mixed) and seven venue settings (banquet hall, garden, beach, destination, heritage, outdoor tent, civil registrar). 20 Filipino wedding role tiers in the guest list including principal sponsors, candle/veil/cord/coin sponsors, ninang, ninong, and bearers. Multi-faith vendor compatibility tagging across a deep tree of vendor sub-categories.

Question 7

What languages does Setnayan support?

Accepted Answer

English (primary across the marketing site and dashboards). Tagalog (TL) on dashboard surfaces. Cebuano (CEB) localization on the marketing site is on the V1.1 roadmap.

Question 8

Where does Setnayan operate?

Accepted Answer

Philippines — Metro Manila (Quezon City, Makati, Pasig, Taguig, Manila), Cebu, Davao, Tagaytay, Iloilo, Baguio, Pampanga, Cavite, Batangas, Laguna, Bulacan, and any city where Filipino wedding vendors serve.

Question 9

Does Setnayan have a mobile app?

Accepted Answer

Web-first responsive site that works on iOS Safari and Chrome Android. Native iOS and Android shells via Expo are on the V1.5 roadmap.

Question 10

How are vendors verified on Setnayan?

Accepted Answer

Vendors complete a business-legitimacy check plus a short video call with a Setnayan admin. Verification is free during launch — no listing fee and no badge fee.

Question 11

What is Pakanta?

Accepted Answer

A custom Filipino-style song written for the couple — a one-time per-event purchase (current price on setnayan.com/pricing). Setnayan's music team writes original lyrics around the couple's love story, records the track, and delivers it for the ceremony or reception.

Question 12

What is Papic?

Accepted Answer

Candid photo (and short-video) capture for your event. A few friends you pick — your photo crew — shoot freely from their phones, and you can also let every guest snap photos too. Everyone opens a simple camera from a QR link (no app to install); every shot lands in your private gallery in real time and is matched to the right guests, so each person gets the photos they're in — and untagged photos still land (Papic never drops one). Clips run up to 10 seconds, and optional face-matching (only with each guest's consent) auto-sorts photos to the people in them. Your gallery stays online — keep the originals by downloading them or syncing to your own Google Drive. There's a free tier to try it; current prices are on setnayan.com/pricing.

Question 13

What is Live Studio?

Accepted Answer

Live streaming for your wedding, embedded directly on your event website — priced per day (current rate on setnayan.com/pricing). Guests and family who couldn't attend in person can watch the ceremony and reception live without leaving Setnayan.

Question 14

What is Pakulay?

Accepted Answer

The visual mood board for your wedding — included free with every couple account. Three pillars: palette (colors), location feel (venue look + atmosphere), and dress codes (attire direction by role tier). Pakulay finalizes once and downstream services (catering, florals, attire, stationery) pull from the same locked vision.

Question 15

How does Setnayan handle my privacy?

Accepted Answer

RA 10173 (Data Privacy Act of the Philippines) compliant. Guest list and event details are never publicly shared without your explicit opt-in. Real-wedding editorials publish 30 days post-event only with explicit couple consent. National Privacy Commission registration in progress. DPO contact at iscasasolaii@gmail.com.

Question 16

How do I contact Setnayan support?

Accepted Answer

Send a message via the contact form below on this page — pick your role (couple, vendor, guest, or admin) and we'll route it to the right team. Response within 24 hours during business days. Privacy-related requests reach the DPO directly at iscasasolaii@gmail.com.

Question 17

When does Setnayan launch?

Accepted Answer

Setnayan is rolling out in phases — a pilot with a small family + friends cohort exercising the full payment cycle on real weddings, followed by public launch alongside the founder's own wedding, the first event shipped through the platform end-to-end. See setnayan.com for the latest launch status.

Question 18

Sign up as a couple

Accepted Answer

On the sign-up page, pick "Couple" as your account type, enter your email, and choose a password (≥ 8 characters). You'll land on the dashboard immediately — V1 auto-confirms accounts so you don't need to wait on a confirmation email. Once Resend SMTP is wired, real email verification returns.

Question 19

Sign up as a vendor

Accepted Answer

Same form, pick "Vendor" instead. You'll land on /vendor-dashboard with a profile editor. Fill in your business name, services, and contact email — couples find you by the contact email you set there.

Question 20

Create your event

Accepted Answer

From /dashboard, click "Create event". Pick the event type (Weddings only in V1), enter a display name (this is what guests + vendors see), and the date. You can edit everything later from the Invitation tab.

Question 21

Event ID vs slug

Accepted Answer

Every event has a Setnayan ID like S89E-AB12CD3456 (used internally) and a public slug like maria-and-juan (used in your invitation URL). The slug is editable on the Invitation tab. Old slugs auto-redirect for 2 years, so links and QR codes already printed keep working.

Question 22

How to get your DTI or SEC registration

Accepted Answer

This is proof your business is legally registered. Which one you need depends on how your business is set up.

If you are a SOLE PROPRIETOR (just you, under a business name), register a Business Name with the DTI. It is done fully online and usually approved within minutes.
1. Go to the DTI Business Name Registration System: https://bnrs.dti.gov.ph
2. Search that your business name is available, then fill in your details and pick your territorial scope (Barangay, City, Regional, or National — a wider scope costs a bit more).
3. Pay the fee online. Download the DTI Business Name Certificate (PDF).

If you are a CORPORATION or PARTNERSHIP, register with the SEC instead, through eSPARC: https://esparc.sec.gov.ph
Once approved, download your SEC Certificate of Registration.

Upload whichever certificate applies to you (PDF, JPG, or PNG, up to 15 MB). You only need one — DTI OR SEC, not both.

Question 23

How to get your BIR Form 2303

Accepted Answer

BIR Form 2303 is your Certificate of Registration with the Bureau of Internal Revenue. It confirms you are registered to issue receipts and pay taxes. You get it AFTER your DTI or SEC registration.

1. Register your business with the BIR. You can start online through ORUS (Online Registration and Update System): https://orus.bir.gov.ph — or go in person to the Revenue District Office (RDO) that covers your business address.
2. Bring/submit your DTI or SEC certificate, a valid government ID, and proof of address. The BIR will tell you your tax type (most small vendors are Non-VAT / Percentage Tax).
3. Once processed, the BIR issues Form 2303. Keep the original — you also need to register your official receipts.

Upload a clear copy of Form 2303 (PDF, JPG, or PNG, up to 15 MB). Make sure the registered name and TIN are readable.

Question 24

How to get your Mayor's Permit

Accepted Answer

The Mayor's Permit (also called a Business Permit) is issued by the city or municipality where you operate. It must be for the CURRENT year — it is renewed every January.

1. Go to the Business Permits and Licensing Office (BPLO) of your city or municipality. Many LGUs now let you apply or renew online — check your local government website.
2. Typical requirements: your DTI or SEC certificate, BIR registration, Barangay Business Clearance, and proof of location (lease contract or, if you own it, tax declaration).
3. Pay the assessed local fees. The LGU issues your Business Permit and the plate/sticker for the year.

Requirements and fees vary by LGU, so your city hall is the best source of the exact list. Upload the current-year permit (PDF, JPG, or PNG, up to 15 MB).

Question 25

How to prepare your bank account proof

Accepted Answer

This shows you control a real payout account under your business identity. It is a trust check — Setnayan does not hold your money, and the deposit-verification step only starts once Setnayan Pay is live.

Your proof just needs to clearly show three things:
1. The account holder name — this should match your DTI/SEC business name (or your own name if you are a sole proprietor).
2. The provider — the bank name, or GCash / Maya.
3. The account number (you may mask the middle digits).

What counts as valid proof:
- GCash or Maya: a screenshot of your in-app Profile / "My Account" page showing your name and number.
- Bank: a screenshot of your account details in the banking app, a bank certificate, the header of a bank statement, or a photo of your passbook cover.

You do NOT need to show your balance or transaction history — feel free to blur those. Upload a screenshot or PDF (up to 15 MB).

Question 26

Build your online presence: Instagram, YouTube & Vimeo

Accepted Answer

Couples check who you are before they message you. A few good public links do more than any sales pitch — here is a simple setup that works for most Filipino vendors.

1. Get a Business (or Creator) Instagram. Couples browse Instagram first, so this is the one to start with. If you already have a personal account, you do not need a new one — open the app, go to Settings and privacy > Account type and tools > Switch to professional account, and pick Business or Creator. That unlocks insights and a contact button, and keeps your work and personal life separate.
2. Post your best work, not all of it. 9 to 12 strong photos or a short reel say more than 100 random shots. Add your city and what you do to your bio.
3. Start a YouTube channel for the long pieces. Full films, highlight reels, and behind-the-scenes clips live well here with no time limit. Create one free at https://youtube.com and upload a couple of your best videos.
4. Use Vimeo for a clean, ad-free reel. If you want your portfolio to look premium — no ads, no "up next" clutter — Vimeo is worth it. Make a free account at https://vimeo.com and upload one polished showcase video.
5. Bring it all back to Setnayan. On your vendor profile, paste your YouTube and Vimeo links into Featured Videos (they play right on your page), and add every public link — Instagram, Facebook, TikTok, YouTube, Vimeo — under your social links. That way a couple sees your whole story in one place, without leaving Setnayan to go hunting.

You do not need all of these on day one. Even one good link helps. Start with Instagram, add the rest as you go.

Question 27

Filipino wedding roles

Accepted Answer

V1 ships 18 canonical roles: maid/matron of honor, best man, bridesmaids, groomsmen, principal sponsors, candle/veil/cord/coin sponsors, ring/bible/coin bearers, flower girl, officiant, lectors, soloists, and generic guest. Each is assignable from the Add Guest form.

Question 28

How plus-ones work

Accepted Answer

When you tick "Allow plus-one" on a guest, Setnayan creates a second guest row linked to the primary. The +1 has its own QR code and can RSVP independently. If the +1 is TBA, the primary names them on first scan via the welcome flow.

Question 29

Import guests from CSV

Accepted Answer

On the Guests page, hit "Import CSV". Paste your spreadsheet (max 200 rows per import). Required columns: first_name, last_name. Optional: side, role, group_category, email, mobile, meal_preference, plus_one_allowed. Bad rows are flagged; valid rows insert atomically.

Question 30

Share an invite link

Accepted Answer

Each guest gets a personal URL with their QR token. From the Invitation tab, you can either print the entire QR sheet (one per guest, A4 layout) or copy individual links from the guest table. There's also a generic "anyone with the link" event-join URL for ad-hoc invites.

Question 31

What's the invitation site?

Accepted Answer

The public URL at setnayan.com/[your-slug] is where every invitation goes. Guests land here when they tap their personal link or scan their QR. The site shows your event details, an RSVP form, countdown, venue map, dress code, and more.

Question 32

Customize the QR monogram

Accepted Answer

From the Invitation tab → Branding section. The monogram is the text in the center of every guest's QR code (default: first letter of each side joined by &, e.g. "M & J"). Override the text and pick an accent color. Every guest's QR rebuilds instantly.

Question 33

Print the QR sheet

Accepted Answer

From the Invitation admin, click "Print sheet" — opens an A4 grid with each guest's branded QR + name + role. Print at 100% scale, no margins. Cut along the dashed lines or fold into card inserts.

Question 34

Re-issue a guest's QR code

Accepted Answer

If a guest loses their link or shares it, you can invalidate the old token. On the Invitation admin, find the guest row → "Re-issue token". Old QR stops working immediately; new QR is ready to share.

Question 35

Track a vendor

Accepted Answer

On the Vendors page, click Add a vendor. Pick a category from the 28 standard options (or pick "Miscellaneous" for anything off-list). Set a total cost + deposit if you have them. Vendors move through a 6-stage flow: considering → shortlisted → contracted → deposit paid → delivered → complete.

Question 36

Budget line items

Accepted Answer

On the Budget page, each vendor card has two columns. Left: itemized line items (Deposit, Balance, Tip, etc.) with optional due dates. Right: actual payments you've logged. Stats at the top roll up total budget, paid, remaining, and what's due in the next 30 days.

Question 37

Export budget due dates to your calendar

Accepted Answer

On the Budget page header, click "Export upcoming dates (.ics)". You get an RFC 5545 calendar file with one event per unpaid line-item due date. Import to Google Calendar, Apple Calendar, or Outlook — any standard ICS-aware app.

Question 38

Palette tiers

Accepted Answer

Mood Board groups your palettes into three families: Venue (Ceremony 1-3 colors, Reception 3-6 with dominant/supporting/accent slots), Couple (Bride 1-3, Groom 1-3), and Roles (Wedding Party 3-6, Sponsors 1-3 each, Plain guests 3-6). Role palettes only show when you have guests in that role.

Question 39

How the palette shows up in the guest list

Accepted Answer

Each role chip in the Guest List grows a small colored dot when you've set a palette for that role. The dot shows the first color of the palette as a visual signal — see the full palette on the Mood Board page.

Question 40

Start a thread with a vendor

Accepted Answer

On the Messages tab, type the vendor's contact email. If they have a Setnayan vendor profile with that email, Setnayan creates a thread between you both. Re-opening a thread between the same event + vendor resumes the existing conversation — no duplicates. Only couples can open new threads — vendors reply to threads couples started.

Question 41

Vendors don't see your email

Accepted Answer

When a vendor opens a thread, they see only your event's display name and date — never your email or personal name. You control how you're identified by the display_name you set on your event. This is locked behavior in V1.

Question 42

Vendors: how the reply-only inbox works

Accepted Answer

Your /vendor-dashboard/messages inbox lists every thread a couple has opened with you. You can reply to any thread, attach files, and share quotes. You cannot start a thread cold — couples have to reach out first. This protects them from unsolicited DMs.

Question 43

How to order a Setnayan service

Accepted Answer

Open the Orders tile from Home. Hit "New order", describe what you need, and propose a budget. The Setnayan team reviews and confirms the price; you receive a notification with the confirmed total and a reference code.

Question 44

How payments work

Accepted Answer

Once your order is quoted, the order detail page shows payment instructions. Send the amount via BDO or GCash (merchant details emailed once your order is confirmed). Always include the reference code in transfer notes so we can match it automatically. Then log the payment on the same order page with the bank reference + a screenshot URL.

Question 45

Reference codes

Accepted Answer

Every order has a short reference code (looks like SNAB12CD34). It's how Setnayan matches your bank transfer to your order. Paste it into the transfer notes — bank statements ingest it automatically and admin reconciles within one business day.

Question 46

Switch your dashboard theme

Accepted Answer

On Profile, pick one of five themes — Setnayan Default (burgundy), Victorian, Classy, iOS, Forest & Champagne Gold. The whole dashboard re-skins instantly. Public invitation site stays on Setnayan Default regardless.

Question 47

Export your data

Accepted Answer

On Profile → Privacy & data → "Download .json". You get a JSON file with your profile, event memberships, vendor profile (if any), and every chat message you authored. Audit log, R2 media, and payment records aren't in V1 (flagged in the export).

Question 48

Delete your account

Accepted Answer

On Profile → Privacy & data → expand the Delete my account block → type DELETE to confirm. We soft-delete the account and sign you out. Internal admins can restore within 30 days; after that, deletion becomes permanent. RA 10173 right-to-erasure compliant.

Question 49

How to open your Setnayan invite

Accepted Answer

Scan the QR code on your invitation card with your phone's camera. It opens your personal page at setnayan.com/e/[the-couple-slug]/g/[your-code]. Bookmark it — that's your one place for everything about the event (schedule, venue, RSVP, your seat).

Question 50

How to RSVP

Accepted Answer

Tap the RSVP button on your personal page. Pick Yes, No, or Maybe. If your invite allows a plus-one, add their name. You can change your answer up to the couple's RSVP cutoff (usually 1-2 weeks before).

Question 51

Meal preferences and dietary notes

Accepted Answer

If the couple is asking about meals (regular, vegetarian, halal, etc.), pick yours when you RSVP. It feeds into the caterer's count so there's something for you on the day. There's a free-text note for allergies or "I cannot have shellfish".

Question 52

I lost my invite link

Accepted Answer

Reach out to the couple — they can re-issue your QR from the Invitation admin. Your old link stops working immediately and you get a fresh one. Setnayan support cannot share invite links directly; the couple controls the guest list.

Question 53

Find your seat

Accepted Answer

From T-1 hour on the wedding day, your personal page shows a 'Your table' card with the table number, a small venue map, and (if uploaded) a seat photo. No need to ask the host — open the page and head straight there.

Question 54

What's happening right now

Accepted Answer

The Live schedule card auto-advances as the day moves — ceremony, cocktails, dinner, dances, send-off. You always know what's next and roughly when. Available T-1 hour to T+8 hours.

Question 55

Share photos with the couple

Accepted Answer

If the couple has Photo Wall enabled, your phone becomes a photo uploader. Upload from your camera roll or take a new shot — it lands in the couple's gallery for everyone to enjoy. Optional and you can delete anything you uploaded.

Question 56

What is Papic?

Accepted Answer

Papic turns the phones at your wedding into candid cameras. You get one pot of shots for the whole event, and any guest can shoot from it — they scan your event QR and start, with no limit on how many phones join in. Every wedding starts with 50 shots free, so you can try it before deciding to add any. If you want to be sure someone in particular never runs out, you can set aside some of your shots for their camera alone, where nobody else can spend them; when those run out, that camera simply carries on from the shared pot. Cameras themselves are free and you can make as many as you like. Every shot lands in your private gallery, each guest can find the photos they're in, and there's no app to install — it all runs in the browser.

Question 57

How do I turn on Papic and hand out cameras?

Accepted Answer

Open your dashboard → Studio → Papic. It's already on: every wedding starts with a free pool of shots plus one free camera of its own, so there is nothing to buy before you try it. To let guests shoot, share your event QR — any phone that scans it shoots from the shared pool, and there's no limit on how many join. To give one person their own camera, hand them that camera's link (or QR) from the same page; their shots come out of that camera's own balance, not the shared pool, so they can't be used up by anyone else. You can hand a camera to someone else at any time, and top up either the shared pool or a single camera whenever you want — current prices are on setnayan.com/pricing.

Question 58

How do my photos get matched to the right guests?

Accepted Answer

Two ways, both automatic. (1) Face matching: guests who add a selfie are recognized in candid shots, and those photos appear in their 'Photos of you'. (2) QR scan: your crew can scan a guest's invitation QR or a table sign to mark who's in a shot. Either way, every photo reaches your gallery — tagged or not. Face matching is private and per-wedding: a guest's face data is never shared or reused across events, and it only works with the guest's consent.

Question 59

Where do I find and download all my Papic photos?

Accepted Answer

Dashboard → Studio → Papic → Gallery. Every candid from your crew and guests is there — filter by 'Photos of us', videos, or untagged. Save any photo to your phone with one tap, or use 'Download all' to pull the whole gallery as a zip. You can also connect Google Drive to auto-sync everything to your own Drive.

Question 60

Guest: how do I take candid photos for the couple?

Accepted Answer

If the couple turned on guest cameras, open your invitation link and tap 'Be a candid camera'. Point and shoot — every photo lands straight in the couple's gallery in real time. No sign-in, no app. You have a set number of shots; the counter shows how many you have left. After a shot you can also tell the couple the story behind it.

Question 61

Guest: how do I make sure I get my photos? (add your face)

Accepted Answer

When you RSVP, tap 'Add your photo' and take one selfie (you'll be asked to agree first — it's optional). That lets the candid photos of you find their way to you automatically, under 'Photos of you' on your page. On the wedding day you can also add it from the 'Add your face' card if you skipped it. No selfie? You'll still get any photo where the crew scans your invitation QR.

Question 62

Guest: where do I find the photos I'm in?

Accepted Answer

On the wedding day (from about an hour before it starts), open your personal invitation page and look for 'Photos of you — so far'. As the crew and guests shoot, the photos you're in collect there through the day — and they're yours to keep afterward. You show up there once you've added a selfie, or once someone scans your invitation QR onto a photo.

Question 63

Crew: I was asked to shoot — how does it work?

Accepted Answer

The couple sent you a camera link. Open it on your phone and tap to claim it — your phone is now a candid camera for their wedding. Shoot photos and clips of up to 10 seconds; everything uploads to their gallery automatically. Your camera shows how many shots it has left, and the couple can top it up. To mark who's in a shot, tap 'Tag who's in it' and hold a guest's place-card QR or a table sign in frame — no typing. If you don't tag, the photo still reaches the couple.

Question 64

How do I make sure one person never runs out of shots?

Accepted Answer

Set some of your shots aside for their camera. Everything you buy goes into one pot that every guest shoots from, which is usually what you want — but a few enthusiastic guests can spend a lot of it, and you might have someone in mind who you'd rather not have run dry: the cousin who actually frames a photo, or your maid of honour. On your Papic page, find their camera and type how many shots are theirs alone. Those leave the shared pot and nobody else can touch them. If they don't use them all, you can take the unused ones back at any time — just type a smaller number. And if they DO use them all, their camera doesn't stop: it carries on from the shared pot like everyone else's. So setting shots aside is a guarantee, never a limit. Cameras are free and you can make as many as you like, so there's no cost to giving several people their own.

Help for admins

About Setnayan

What is Setnayan?

How much does Setnayan cost?

Is Setnayan free for couples?

Does Setnayan take commission on vendor bookings?

What is Setnayan AI?

Does Setnayan support Filipino wedding customs?

What languages does Setnayan support?

Where does Setnayan operate?

Does Setnayan have a mobile app?

How are vendors verified on Setnayan?

What is Pakanta?

What is Papic?

What is Live Studio?

What is Pakulay?

How does Setnayan handle my privacy?

How do I contact Setnayan support?

When does Setnayan launch?

Account & privacy

Switch your dashboard theme

Export your data

Delete your account

Setnayan HQ basics

The 8 admin surfaces

Look up a user or vendor

Read the audit log

Delete vs blacklist a user

Two-admin approvals

What needs two-admin approval

Approve another admin's request

Routine vs major — the rule of thumb

Force-majeure escalations

Work the escalation queue

The 7-day auto-resolution window

Four canonical resolution paths

Reach the team